What should I do if my data in HubSpot isn’t syncing properly ?

You can do a couple of things if your data isn’t syncing properly on HubSpot:

• Re-authorize the plugin

Re-authorization is nothing but disconnecting your HubSpot portal and connecting it again.

• In your plugin’s dashboard, click on Disconnect Store.
• Then click Confirm and Disconnect to disconnect your HubSpot account.
• Your account will now be disconnected and you’ll land on the set up page.
• Click Connect Your Account, select the HubSpot account you disconnected.
• Connect it again to successfully re-authorize the plugin.

You can now check if your data is properly syncing.

• Check the sync log file

Another thing you can do to check if the data is syncing properly on HubSpot is checking the log file.

• Open the HubSpot WooCommerce integration and click on the Logs section in the menu bar.
• You’ll have all the logs there. Check what property caused the issue to fix it.
• You can also click the Download button to download the plugin’s log file and analyze it offline.

If you’re able to identify the data syncing problem through the logs, it’s good. But if you can’t, connect with our support team and they’ll help you.

Additional Resources

How does this extension sync customers data to HubSpot?

Real time sync is not working. Why?

Can I export old/previous users from WooCommerce to HubSpot?