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Our integration syncs abandoned cart data to HubSpot as contacts, but please note that it does not sync HubSpot deals. To sync an abandoned cart contact, the customer must provide their email address in the checkout form. Without the email address, the abandoned cart data will not sync.

The abandoned cart contact is synced with a group of properties called Abandoned Cart Details. The Current Abandoned Cart property helps determine if a contact has abandoned cart data; if it’s set to “Yes,” it indicates the contact has abandoned cart information. Additional properties, such as Abandoned Cart Products HTML and Abandoned Cart URL, can be used as personalization tokens in abandoned cart email templates. The integration also creates a HubSpot contact list named Abandoned Cart, which can be used in workflows or for checking abandoned cart data.

Please note that if a contact has existing abandoned cart data in HubSpot and later places an order on the WooCommerce website, the abandoned cart information will be cleared from their HubSpot contact’s abandoned cart related properties. Additionally, the Current Abandoned Cart property will also be updated to No.

The Checkout Abandoned deal stage is a standard deal stage within the Ecommerce Deal Pipeline, and it has no direct connection to the abandoned cart data. By default, the integration maps the Draft WooCommerce order status to the Checkout Abandoned Deal Stage.

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1. Check whether the High Performance Order Storage (HPOS) feature is enabled on your WooCommerce website. To verify this, follow these steps:

• In the WordPress admin panel, navigate to the WooCommerce section on the left-hand side and click on Settings.
• Go to Advanced > Features.
• Look for the Order data storage setting and see if it’s set to High-performance order storage. If it is, please note that the integration is not compatible with HPOS by default. To enable compatibility, you will need to purchase the integration’s HPOS add-on from this link (https://makewebbetter.com/product/hubspot-woocommerce-hpos-compatibility/). Please note that without the add-on, the integration will still sync products and registered users from your WooCommerce site to HubSpot, but not order-related data.
  
• If the Order data storage setting is set to WordPress posts storage, you can continue with other steps to troubleshoot deal syncing, as the integration is already compatible with this setting.

1. Check whether the hubwoo_deals_sync_check & hubwoo_ecomm_deal_update scheduler is working or not. These schedulers are important for deal syncing. To check the schedulers working on your website, please check this link(https://support.makewebbetter.com/hubspot-integrations/real-time-sync-working/) which has instructions for this. If these schedulers are not working, then we suggest you deactivate & reactivate the integration plugin on your WooCommerce website.
2. Check the API Logs generated by integration while syncing. For this, navigate to our integration dashboard and open Logs Tab. You can check logs for contact syncing by typing “deals” term on the search bar, or by checking logs manually where the “Object” column has “deals” term. If the API logs run with status code like 400, 404 etc, then we suggest you contact our support team for debugging the issue through code.
3. Please make sure that the mapping of deal stages along with WooCommerce order status should be properly saved in our integration settings as shown in the screenshot below. If there is any deal state created on the HubSpot end, and that new deal stage is not properly in the integration settings, then the deal syncing might face some issues.
4. When our integration activates on the WooCommerce website, all the orders which are created after activating the integration are treated as Real time Orders and orders which were placed before activating our integration, then those orders will be treated as Historical Orders. The Historical orders will not sync automatically and you need to run deals syncing manually using Sync Historical Orders as Deals functionality in our integration as shown in the screenshot below.

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If a deal is in a stage that is not marked as a Winning Deal Stage, the integration will set the Close Date property value based on the order’s creation date and the value of the Number of days to close a deal setting in the integration, as shown in the screenshot below.

The formula used to calculate the Close Date for non-winning deals is:

Close Date = Create Date + Number of Days to Close a Deal

Please note, the Number of days to close a deal setting has a minimum value of 5 days.

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1. This scheduler is crucial for contact syncing. To check if the scheduler is functioning on your website, refer to this link for detailed instructions(https://support.makewebbetter.com/hubspot-integrations/real-time-sync-working/). If the scheduler is not working, we recommend deactivating and reactivating the integration plugin on your WooCommerce site. This helps ensure that the scheduler functions correctly on the website.
2. The integration generates API logs during the syncing process. To check these logs, go to the integration dashboard and open the Logs tab. You can search for “contacts” in the search bar or manually look through the logs where the “Object” column shows “contacts.” If you see status codes like 400 or 404 in the logs, we recommend reaching out to our support team for assistance in debugging the issue.
3. If you are troubleshooting the syncing of a specific contact, the issue might be due to an invalid email address. HubSpot does not allow invalid emails, so in such cases, the contact will not sync. Ensure that the contact has a valid email address for successful syncing.

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• hubwoo_cron_schedule
• hubwoo_deals_sync_check
• hubwoo_products_sync_check
• hubwoo_ecomm_deal_update
• hubwoo_check_logs

To verify if the schedulers are working correctly, follow these steps:

1. In the WordPress admin panel, on the left-hand side, under the WooCommerce section, click on the Status option.

2. Go to Scheduled Actions > Pending.
3. In the search bar on the right-hand side, type “hubwoo”.
4. Check if all the schedulers listed above are running as expected.

If any scheduler is missing from the pending schedulers list, it is recommended to deactivate and then reactivate the integration plugin on your WooCommerce site. This helps ensure that all schedulers function correctly on the website.

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1. Navigate to Settings > Objects > Deals > Pipelines within your HubSpot account.
2. To add a new deal stage, select an existing pipeline and click Add Stage (as shown in the screenshot below). If you wish to create a new pipeline, click Create Pipeline from the Select a pipeline dropdown and configure the necessary stages.
3. Define the stage names, set the probability, and configure any automation rules as needed.
4. Once you’ve added or modified a deal stage or pipeline, the next step is to save the settings within your integration. To do this, go to the WooCommerce website integration and click on the Deals tab.
5. Find the E-commerce Pipeline and open the Map Deal Stages with the eCommerce Pipeline section.
6. Hit the Refresh button to update the pipeline with the new deal stages or pipeline.
7. Map the newly created pipeline or deal stages according to your specific requirements.
8. After completing the setup, new orders will sync as deals in HubSpot, following the configuration you’ve defined.

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It’s important to note that HubSpot does not allow products with duplicate SKUs. Therefore, every product on the WooCommerce website must have a unique SKU to ensure proper syncing with HubSpot.

Additionally, the integration allows for syncing of both simple and variable products to HubSpot. Each product will sync as an individual item in HubSpot. In the case of variable products, every variation is treated as a separate product and synced individually, meaning that each variation must also have a unique SKU to prevent syncing issues.

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