Getting problems in creating Mautic custom fields. What should I do?

From the last few responses from our users/clients, we came to know of this common issue “Something went wrong, Please try again later!” while creating the custom fields in mautic. These issues have been because of mautic configuration and permission setup on the server.

But no worries. We have just come up with a solution to this.

Please follow the steps as described:

  • i) One of the “annotations” folder on mautic should be writable in order to make custom fields. Please navigate to the folder where the mautic has been set up and follow this path:

path -to-mautic/app/cache/prod/ and make the annotation file writable. Set the permission as 777.

  • ii) After this, the mautic cache has to be clear.


There are several ways to do that. The easiest is to go to the /app/cache folder and delete its content or you can also rename the cache folder like cache_backup

You can also look on the URL for cache troubleshooting issue:-


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